Teacher Study Hall ACP
Complaints Process
How to File a Complaint
We are committed to supporting every candidate's success. If you have a concern, please follow the steps below:
- Submit a Complaint:
Email your concern to admin@teacherstudyhall.com. - Acknowledgment:
You will receive a confirmation email within 5 business days. - Review and Resolution:
The EPP Complaints Officer will review your concern. You will receive a formal written response within 30 business days.
Next Steps if Unresolved
If your concern is not resolved to your satisfaction, you may file a complaint directly with the Texas Education Agency (TEA).
TEA Complaints Process:
Complaints Against Educator Preparation Programs (tea.texas.gov)
Where to Find This Information
- On our website's Complaints page
- In our Candidate Handbook
- Posted in the main office
- Available by request as a printed handout or downloadable PDF
Commitment to Improvement
We regularly review all complaints as part of our continuous improvement process, using this feedback to improve our program, support structures, and candidate outcomes.
